Terms & Conditions

Last updated: August 2, 2026

General provisions.

1.1. These Terms of Service (the “Terms”) govern the access to, registration with, navigation on and use of the HYPE NETWORK platform (the “Platform”), including its website and any related online services, applications or digital interfaces made available by HYPE NETWORK (the “Company”).

1.2. The Platform operates as an online marketplace connecting:

(a) natural persons acting professionally or semi-professionally as digital content creators (“Creators”); and

(b) businesses seeking to identify, engage and collaborate with Creators for advertising, promotional, marketing or commercial campaigns relating to their products or services.

1.3. The Platform provides solely the technological infrastructure that enables its users to, among other things:

create and maintain professional profiles;
publish information relating to their services or businesses;
showcase their services, promotional opportunities or commercial offerings;
search for potential collaboration partners;
publish or respond to Collaboration Offers and Creator Service Offers;
communicate with other users through the Platform;
build a collaboration history;
submit and receive ratings and reviews following completed collaborations; and
verify the completion of specific promotional activities through the tools made available by the Platform.

1.4. The Company is solely the provider and operator of the Platform.

The Company does not provide advertising, marketing or influencer agency services, does not act as an employment agency, broker, commercial agent, representative or intermediary, does not negotiate agreements on behalf of users, and does not guarantee, supervise or assume responsibility for the negotiation, execution or performance of any collaboration entered into between users.

1.5. HYPE NETWORK is not a party to any agreement, transaction or commercial relationship entered into between a Creator and a Business. Any collaboration concluded through or following the use of the Platform constitutes an independent contractual relationship exclusively between the relevant users, who remain solely responsible for negotiating, agreeing upon and performing its terms.

1.6. By accessing, registering with or otherwise using the Platform, you acknowledge and agree that you have read, understood and accepted these Terms, together with the Privacy Policy, Cookie Policy and any other policies or legal notices published by HYPE NETWORK from time to time.

2. Definitions.

For the purposes of these Terms, the following capitalised terms shall have the meanings set out below, unless the context requires otherwise.

“Platform” means the HYPE NETWORK online marketplace, including all associated websites, applications, software infrastructure, databases and related services.

“Company” means HYPE NETWORK, the owner and operator of the Platform.

“Creator” means any natural person who creates digital content through social media platforms and uses the Platform to identify, pursue or enter into promotional or advertising collaborations with Businesses.

“Business” means any natural person acting in the course of business, sole trader or legal entity using the Platform to identify Creators and/or publish Collaboration Offers.

“User” means any Creator or Business holding a registered account on the Platform.

“Profile” means a User’s public or private profile on the Platform, containing information such as profile details, photographs, ratings, collaboration history and other content made available through the Platform.

“Collaboration Offer” or “Offer” means any opportunity, campaign or proposal published by a Business or, where permitted by the Platform, by a Creator, inviting or offering a potential commercial collaboration.

“Application” means a Creator’s request to participate in a specific Collaboration Offer.

“Invitation” means an invitation sent by a Business to a specific Creator inviting the Creator to participate in a particular Collaboration Offer.

“Collaboration” means any commercial arrangement or agreement entered into between a Creator and a Business, irrespective of its form, duration or consideration.

“User Content” means any information, photograph, video, text, logo, hyperlink, social media post, comment, review or other digital material uploaded, submitted, published or otherwise made available by a User through the Platform

3. Eligibility and Conditions of Use

3.1. Registration on the Platform is available exclusively to natural persons who are at least eighteen (18) years of age and possess full legal capacity under the applicable law.

3.2. Where an Account is created on behalf of a Business, the individual creating and operating the Account represents and warrants that they are duly authorised to act on behalf of that Business.

3.3. Users may not create or maintain an Account:

if they are under eighteen (18) years of age;
using false, inaccurate or misleading information;
using the identity or credentials of another person;
using temporary, fictitious or deceptive identity details;
for fraudulent, unlawful or misleading purposes; or
for the purpose of impersonating another individual or business.

3.4. The Company reserves the right, at any time, to request additional information or supporting documentation to verify the identity, authority or eligibility of any User.

3.5. Failure or refusal to provide the requested information within a reasonable period may result in the temporary suspension, restriction or permanent termination of the relevant Account.

4. Acceptance of terms

4.1. By creating an Account, accessing or otherwise using the Platform, the User acknowledges that they have read, understood and agree to be legally bound by these Terms.

4.2. If a User does not agree to these Terms, the User must refrain from creating an Account and must immediately discontinue all use of the Platform.

4.3. Acceptance of these Terms constitutes a mandatory condition for accessing and using the services provided through HYPE NETWORK.

4.4. The Company may require Users to review and expressly accept updated versions of these Terms where material amendments are introduced or where new services or functionalities are added to the Platform.

5. Amendments.

5.1. The Company reserves the right to amend, update or replace these Terms and the services offered through the Platform from time to time.

Where a material amendment affects the rights or obligations of Users, the Company may provide notice through the Platform, by email or by any other appropriate means of communication.

5.2. Without limitation, the Company may amend these Terms where reasonably necessary as a result of:

changes in applicable laws or regulations;
technological developments;
the introduction of new products, services or Platform features;
changes to the structure or operation of the Platform;
security or fraud prevention requirements;
compliance with the policies, technical requirements or contractual obligations imposed by third-party service providers, including, without limitation, Instagram, TikTok and Stripe.

5.3. Continued access to or use of the Platform following the effective date of any amended Terms shall constitute the User’s acceptance of those amended Terms

6. User Registration.

6.1. Access to the services available through the Platform requires the creation of a registered Account in accordance with these Terms.

6.2. During the registration process, each User shall select one of the following Account types:

(a) Creator, or

(b) Business.

The selected Account type determines the features, permissions and functionalities available to the User.

6.3. Each Account is personal to the registered User and shall not be assigned, transferred, licensed, shared or otherwise made available to any third party without the Company’s prior written consent.

6.4. The Company may refuse any registration request or suspend, restrict or permanently terminate an Account where it reasonably determines that:

inaccurate, false or misleading information has been provided;
the User does not satisfy the eligibility requirements set out in these Terms;
these Terms have been breached;
the security or integrity of the Platform may be compromised; or
there are reasonable grounds to suspect fraud, abuse or unlawful activity.

6.5. A User may maintain more than one Account only where this is objectively justified by the nature of the User’s activities and is not intended to circumvent these Terms, manipulate ratings or collaboration history, misrepresent identity or otherwise misuse the Platform.

7. Authentication and Account Access.

7.1. Registration and access to the Platform are available exclusively through authentication using a supported professional social media account.

At the Effective Date of these Terms, the Platform supports authentication only through:

(a) a verified Instagram Professional Account; or

(b) a verified TikTok Business Account or TikTok Creator Account,

subject to the functionality, requirements and policies of the relevant social media platform.

7.2. Authentication is carried out exclusively through the official authentication mechanisms made available by the relevant platform, including OAuth or any equivalent authentication protocol.

The Company does not access, receive or store Users’ passwords or other login credentials for their Instagram or TikTok Accounts.

7.3. Access to the Platform shall only be permitted where the connected social media Account:

lawfully belongs to the User;
is used in accordance with the applicable terms of the relevant social media platform;
has not been suspended or restricted; and
grants the permissions required for integration with the Platform.

7.4. The User represents and warrants that they are the lawful owner of, or are duly authorised to manage, the Instagram or TikTok Account used to access the Platform.

The use of another person’s social media Account without proper authorisation is strictly prohibited.

7.5. By completing the authentication process, the User authorises the Company to access and process the information described in the Privacy Policy, strictly within the scope of the permissions granted during the authentication process.

7.6. The Company may refuse, suspend, restrict or terminate access to the Platform where it reasonably believes that:

(a) the connected social media Account is false, misleading or impersonates another person;

(b) there are indications of purchased followers, artificial engagement, bots or any other form of manipulated audience metrics;

(d) continued access could reasonably compromise the security, integrity or proper operation of the Platform.

7.7. The Company may request additional information or documentation to verify the identity of the User or ownership of the connected social media Account whenever such verification is reasonably required for security, fraud prevention, regulatory compliance or the protection of the Platform.

8. Creator Accounts.

8.1. Creator Accounts are available exclusively to natural persons who create and publish original digital content and wish to collaborate with Businesses through the Platform.

8.2. A Creator may create a professional Profile which may include, where applicable:

display name;
profile photograph;
biography;
city and country;
content niches;
content categories;
photographs and other media;
collaboration history;
ratings and reviews;
Tier designation;
information retrieved from a connected Instagram or TikTok Account in accordance with the Privacy Policy; and

Creator Service Offers or other promotional services published by the Creator.

8.3. Registration and use of a Creator Account are free of charge.

8.4. The Company does not charge Creators any subscription fees or recurring charges for maintaining or using a Creator Account. Should optional paid features become available in the future, such services shall be governed by separate commercial terms.

8.5. Each Creator shall be solely responsible for ensuring that all information displayed on their Profile remains accurate, complete and up to date.

8.6. Without limitation, the following conduct is prohibited:

falsely representing follower numbers or audience statistics;
manipulating engagement metrics or analytical data;
omitting material information likely to influence a potential collaboration;
uploading or using photographs or other content without the necessary rights or permissions; and
using false, misleading or fraudulent identity information.

9. Business Accounts.

9.1. Business Accounts are intended exclusively for businesses wishing to publish Collaboration Offers and identify, engage and collaborate with Creators through the Platform.

9.2. A Business Account shall be created by an individual who represents and warrants that they are duly authorised to create and manage the Account on behalf of the relevant Business.

9.3. A Business Profile may include, where applicable:

trading name;
business description;
photographs and other media;
business categories;
business address;
postcode;
city;
country;
collaboration history;
ratings and reviews;
bookmarked Creators;
active and previous Collaboration Offers.

9.4. Each Business shall be solely responsible for:

(a) the accuracy, completeness and lawfulness of the information published through its Profile;

(b) the legality, quality and availability of the products or services promoted through the Platform; and

10. Business Subscriptions

10.1. Subject to these Terms, each eligible Business Account may be granted a complimentary seven (7) day Free Trial, unless otherwise specified by the Company at the time of registration.

10.2. Upon expiry of the Free Trial, continued access to the subscription features of the Platform shall require an active paid Subscription.

10.3. Subscriptions are billed on a monthly basis and automatically renew for successive monthly billing periods unless cancelled before the next renewal date.

10.4. By purchasing a Subscription, the Business authorises the Company’s designated payment service provider to charge the applicable Subscription Fees at the beginning of each billing period using the selected payment method.

10.5. A Subscription may be cancelled at any time through the Account settings or by following the cancellation procedures made available by the Company.

Unless otherwise required by Applicable Law, cancellation shall take effect at the end of the then-current billing period, and no partial refunds or credits shall be issued for any unused portion of the Subscription.

10.6. Failure to use the Platform during an active Subscription shall not entitle the Business to any refund, credit or reduction of the applicable Subscription Fees, except where otherwise required by Applicable Law.

10.7. The Company may amend the Subscription Fees from time to time. Where Subscription Fees are increased, the Company shall provide reasonable prior notice before the revised fees become effective.

11. Payments

11.1. Subscription payments are processed through an independent third-party payment service provider.

At the Effective Date of these Terms, payment services are provided by Stripe Payments Europe, Ltd., another member of the Stripe group of companies, or any equivalent payment service provider designated by the Company from time to time.

11.2

The Company does not collect, receive, store or process Users’ payment card details, bank account information or other sensitive payment credentials.

Such information is processed exclusively by the applicable payment service provider in accordance with its own terms and privacy policy.

11.3

For the purposes of administering Subscriptions, the Company may store limited subscription-related information, including:

customer identifier;
subscription identifier;
subscribed plan;
subscription status;
billing period;
renewal date;
payment status; and
other administrative information reasonably required for the management of the Subscription.

11.4. The User acknowledges and agrees that all payment transactions are subject to the terms, conditions and privacy practices of the relevant payment service provider.

The Company shall not be responsible for payment processing errors, delays, service interruptions or security incidents attributable to the payment service provider.

11.5. Nothing in these Terms shall be construed as creating any obligation on the part of the Company to provide banking, payment institution or financial services.

12. Account Security

12.1. Each User shall be solely responsible for maintaining the confidentiality and security of their Account credentials and for all activities carried out through their Account.

12.2

The User shall promptly notify the Company if they become aware of, or reasonably suspect:

any unauthorised access to their Account;
any compromise of their Account credentials;
any loss of control over their Account; or
any other security incident affecting their Account.

12.3. The Company may temporarily suspend, restrict or otherwise secure an Account where it reasonably believes that:
the Account has been compromised;
the Account is being accessed or used by an unauthorised person;
the Account is being used for fraudulent, deceptive or unlawful purposes; or
the Account is otherwise being used in breach of these Terms.

12.4. Any temporary suspension may remain in effect for as long as reasonably necessary to complete the Company’s investigation or verification procedures.

13. Third party Services – Instagram (Meta), TikTok.

13.1. features of the Platform rely upon third-party technologies, services and application programming interfaces (APIs), including those made available by Meta Platforms, Inc. (Instagram), TikTok Pte. Ltd., their affiliated companies or any successor providers.

13.2. The Company is an independent platform and is not owned, operated, endorsed, sponsored or controlled by Meta, TikTok or any of their affiliated companies. Use of the Platform does not create any contractual relationship between the User and Meta or TikTok other than the relationship governed by the applicable terms and policies of those platforms.

13.3. The User acknowledges that the availability and functionality of certain Platform features depend upon third-party services.

Accordingly, Meta, TikTok or other third-party providers may, at any time and without notice to the Company:

amend their policies;
restrict or remove access to certain data;
modify, replace or discontinue APIs;
revoke previously granted permissions;
suspend or terminate connected Accounts; or
introduce technical or operational changes affecting the functionality of the Platform.

13.4. To the maximum extent permitted by Applicable Law, the Company shall not be liable for any interruption, limitation, delay, loss of functionality or inability to provide services arising from any act or omission of Meta, TikTok or any other third-party provider.

13.5. Each User shall comply with:

(a) these Terms;

(b) the applicable terms of use of Instagram and TikTok; and

13.6. A User may revoke the permissions previously granted to the Company:

(a) through the settings of the relevant Instagram or TikTok Account; or

(b) by submitting a request to the Company at privacy@thehypenetwork.io,

in accordance with the Privacy Policy.

14. Public User Profiles - Control panel

14.1. Upon successful registration, a public professional Profile is created for each User.

Such Profile shall be visible to other Users of the Platform in accordance with the visibility settings and functionality made available by the Company.

14.2

A Creator Profile may include, where applicable:

display name;
profile photograph;
biography;
city;
country;
content niches;
content categories;
gallery images;
follower count;
engagement information;
ratings and reviews;
collaboration history;
Tier designation;
Creator Service Offers; and
any other information voluntarily made public by the Creator.

A Business Profile may include, where applicable:

trading name;
business logo;
business description;
business category;
business address;
city;
country;
photographs;
ratings and reviews;
collaboration history;
active Collaboration Offers; and
any other information voluntarily made public by the Business.

14.3. Each User shall remain solely responsible for ensuring that all information displayed on their public Profile is accurate, complete, lawful and up to date.

14.4. The Company may remove, restrict, edit or conceal any information displayed on a Profile where it reasonably determines that such information:
is false, inaccurate or misleading;
violates Applicable Law;
breaches these Terms;
infringes the rights of any third party; or
is likely to mislead or deceive other Users.

15. User Search and profile discovery

15.1. he Platform provides search and discovery tools enabling Creators and Businesses to identify and connect with potential collaboration partners.

15.2

Users may search Profiles using various criteria, including, where available:

business category;
content niche;
geographic location;
follower count;
Tier designation;
ratings and reviews;
collaboration history;
language;
content categories;
active Collaboration Offers;
active Creator Service Offers; and
any additional filters or search criteria made available by the Company from time to time.

15.3. The order in which search results are displayed is determined exclusively by the Company’s ranking systems and relevance criteria.

The Company is under no obligation to disclose the algorithms, weighting criteria or technical parameters used to generate search results or recommendations.

15.4. The Platform may display recommended Creators or Businesses based on automated relevance assessments, matching criteria or other ranking mechanisms. Such recommendations are provided solely for informational purposes and shall not constitute an endorsement, certification, guarantee or representation regarding the quality, suitability or reliability of any User.

16. Profile Views and platform activity Data.

16.1. For the operation, security and continuous improvement of the Platform, the Company may record information relating to Profile views, Collaboration Offers and Creator Service Offers.

16.2. Such information may include, where applicable:

the User viewing the Profile or Offer;
the Profile or Offer viewed;
the date and time of the interaction;
session-related technical information; and
other operational metadata reasonably required for the operation and protection of the Platform.

16.3. The Company may process such information for purposes including:
operating and maintaining the Platform;
preventing fraud, abuse and unauthorised activity;
protecting the security and integrity of the Platform;
generating statistical and analytical information;
improving the user experience;
developing new Platform features; and
providing personalised recommendations and collaboration suggestions.

16.4. All processing of Platform activity data shall be carried out in accordance with the Privacy Policy and Applicable Law.

17. Collaboration offers

17.1 Businesses may publish Collaboration Offers through the Platform.

17.2. A Collaboration Offer may include, where applicable:

title;
description;
photographs or other media;
location;
campaign dates or availability period;
number of available collaboration opportunities;
monetary compensation;
non-monetary benefits or complimentary products or services;
specific eligibility requirements;
minimum follower thresholds;
required Tier designation;
required content niches; and
any additional selection criteria determined by the Business.

17.3. Each Business shall ensure that every Collaboration Offer is accurate, complete, lawful and not misleading.

17.4. Businesses shall not publish Collaboration Offers that:
contain false or misleading information;
promote unlawful activities;
infringe the intellectual property or other rights of third parties;
are offensive, abusive or otherwise contrary to public policy or accepted standards of conduct; or
are otherwise likely to mislead Users.

17.5. The Company may refuse, reject, suspend, edit, restrict the visibility of or permanently remove any Collaboration Offer where it reasonably believes that such Offer breaches these Terms, Applicable Law or the legitimate interests of the Platform or its Users.

18 Creator Service Offers

18.1. The Platform enables Creators to publish Creator Service Offers through which they may advertise their availability to provide promotional or influencer marketing services to Businesses.

18.2. A Creator Service Offer may include, where applicable:

(a) the type of content offered (including, without limitation, Instagram Stories, Instagram Reels, TikTok videos, social media posts, live streams, content series or similar promotional content);

(b) the proposed fee or other form of consideration;

(d) the principal terms of the proposed services;

(e) the categories of Businesses for which the services are intended; and

(f) any other information considered relevant by the Creator.

18.3. Publication of a Creator Service Offer shall not constitute a legally binding offer capable of acceptance, nor shall it oblige the Creator or any Business to enter into a Collaboration.

18.4. The Company may impose reasonable technical or operational limitations concerning the format, content, duration, visibility or number of active Creator Service Offers displayed on the Platform.

19. Expressing interest and User Communication

19.1. Businesses may express interest in a Creator Service Offer, and Creators may express interest in a Collaboration Offer published by a Business.

19.2. Expressions of interest shall be submitted exclusively through the functionality made available on the Platform.

19.3. Submitting or receiving an expression of interest shall not:

(a) create a legally binding agreement between the relevant Users;

(b) oblige either User to continue negotiations;

(d) create any obligation on the part of the Company.

19.4. The Platform may provide communication tools enabling Users to exchange information regarding potential Collaborations.

The Company does not participate in, monitor, approve or endorse the content of such communications, except where required for security, legal compliance or the proper operation of the Platform.

19.5. Users shall use all communication features in a lawful, professional and respectful manner and shall refrain from transmitting unlawful, abusive, misleading or otherwise inappropriate content.

20. Collaborations.

20.1. A Collaboration is concluded exclusively when the Creator and the Business mutually agree upon its terms.

The Company is not a party to any such agreement.

20.2. The terms of a Collaboration may include, without limitation:

the scope of the promotional activities;
the duration of the Collaboration;
the publication schedule;
the agreed monetary compensation;
any non-monetary consideration;
payment arrangements;
the respective obligations of each party;
cancellation provisions; and
any other commercial terms agreed between the parties.

20.3. The Company does not negotiate, prepare, review or approve the commercial terms of any Collaboration and assumes no responsibility for the legality, validity, enforceability or completeness of any agreement entered into between Users.

20.4. Each User shall remain solely responsible for the performance of their contractual obligations arising from any Collaboration.

21. Financial Terms of collaborations

21.1. The Company is not a party to any financial transaction entered into between Creators and Businesses.

21.2

Unless and until the Platform introduces an integrated payment service, all payments relating to a Collaboration shall be made directly between the relevant Users in accordance with their own agreement.

21.3. The Company does not guarantee:

(a) payment of any agreed fee or consideration;

(b) the financial standing or creditworthiness of any User;

(d) the recovery or collection of any payment; or

(e) the commercial success of any Collaboration.

21.4. The Company does not act as:

a payment intermediary;
an escrow provider;
a financial institution;
a trustee;
an agent;
a representative; or
an attorney-in-fact,

for any User or Collaboration.

21.5. Any dispute concerning payments, invoices, reimbursements, taxes, expenses or any other financial matter shall be resolved exclusively between the relevant Users.

The Company shall have no responsibility or liability in connection with such matters.

22. Verification of Completed Collaborations.

22.1. The Platform may provide functionality enabling a Creator to submit evidence demonstrating that the agreed promotional activity has been completed.

22.2. Evidence of completion may include, where applicable:

links to social media posts;
links to Instagram Stories or Reels;
links to TikTok videos;
screenshots;
metadata obtained through supported APIs;
engagement information retrieved from connected social media platforms; and
any other evidence or technical information supported by the Platform.

22.3. Where the available technical information reasonably indicates that the agreed promotional activity has been carried out, the Company may designate the relevant Collaboration as a Verified Collaboration.

22.4. A Verified Collaboration constitutes solely a technical confirmation that specific content or promotional activity has been detected through the verification tools available to the Platform.

It shall not constitute confirmation, certification or evidence of:

the quality or suitability of the published content;
the commercial success or effectiveness of the Collaboration;
the achievement of any particular marketing result;
compliance with the contractual obligations agreed between the parties;
payment of any agreed consideration; or
full performance of the Collaboration by either party.

23. Cancellation of Collaborations

23.1. A Creator or Business may cancel or withdraw from a planned Collaboration in accordance with the terms agreed between them.

23.2. The Company shall not be responsible or liable for the cancellation, postponement, abandonment or non-performance of any Collaboration.

23.3. Any dispute arising between a Creator and a Business concerning the performance, payment, quality or interpretation of a Collaboration shall be resolved exclusively between those parties.

23.4. At its sole discretion, the Company may provide non-binding assistance or support services intended solely to facilitate communication between Users.

Any such assistance shall not constitute mediation, arbitration, legal advice or dispute resolution services and shall not create any liability or obligation on the part of the Company.

24. Ratings & Reviews.

24.1. The Company may operate an electronic Ratings and Reviews system intended to promote transparency, accountability and trust between Creators and Businesses.

24.2. Ratings and Reviews may only be submitted in relation to genuine Collaborations that have been completed or designated as Verified Collaborations in accordance with these Terms.

24.3. Only Users who participated in the same Collaboration may submit a Rating or Review concerning one another.

24.4. A Rating or Review may include, where applicable:

an overall numerical rating;
written comments;
assessments relating to specific aspects of the Collaboration, including:
professionalism;
reliability;
quality of collaboration;
responsiveness;
compliance with agreed commitments;
communication; and
overall collaboration experience.

24.5. Ratings and Reviews represent the personal opinions of the Users who submit them and do not reflect the views, opinions or official position of the Company.

24.6. To the maximum extent permitted by Applicable Law, the Company does not verify, endorse or guarantee the accuracy, completeness, fairness, objectivity or reliability of any Rating or Review submitted by Users.

24.7. The Company may remove, suspend, edit, restrict the visibility of or decline to publish any Rating or Review where it reasonably believes that such content:
breaches these Terms;
violates Applicable Law;
infringes the rights of any third party;
is fraudulent, misleading or abusive; or
compromises the integrity or reliability of the Ratings and Reviews system.

25. User Responsibilities when submitting reviews

25.1. Each Rating or Review shall be based solely upon the User’s genuine personal experience arising from an actual Collaboration.

25.2. Users shall not publish any Rating or Review that:

contains false or misleading statements of fact;
includes abusive, offensive, threatening or harassing language;
is defamatory or otherwise unlawful;
discloses personal data without lawful authority;
contains commercial advertising or promotional material;
includes contact details or requests for off-platform communication;
contains links to third-party websites; or
otherwise violates Applicable Law or these Terms.

25.3. Each User shall remain solely responsible for the content of any Rating or Review submitted through the Platform.

25.4. The User shall indemnify and hold harmless the Company from and against any losses, liabilities, claims, damages, costs or expenses arising out of or in connection with any unlawful, defamatory or otherwise improper Rating or Review submitted by that User.

26. Fraudulent or misleading ratings

26.1. The following conduct is strictly prohibited:

creating false or fictitious Ratings or Reviews;
exchanging positive Ratings or Reviews without a genuine Collaboration;
purchasing or selling Ratings or Reviews;
artificially manipulating ratings or review outcomes;
creating or using multiple or fictitious Accounts to influence Ratings or Reviews; and
engaging in any activity intended to undermine the integrity of the Ratings and Reviews system.

26.2. The Company may use automated or manual systems to detect suspicious activity, fraudulent behaviour or attempts to manipulate the Platform.

26.3. Where the Company reasonably determines that the Ratings and Reviews system has been manipulated, it may, at its sole discretion:
remove the relevant Rating or Review;
suspend or prevent its publication;
disregard the Rating or Review for Platform purposes;
temporarily suspend the relevant Account; or
permanently terminate the relevant Account.

27. Content moderation.

27.1. The Company reserves the right, without prior notice, to review any Rating, Review or other User Content published through the Platform.

27.2 The Company may remove, restrict, conceal, technically modify or otherwise moderate any Rating, Review or User Content where it reasonably believes that such content:

(a) breaches these Terms;

(b) violates Applicable Law;

(d) is based on manifestly false or misleading information;

(e) has been submitted in bad faith;

(f) has been generated through automated activity or bots; or

(g) is intended to manipulate the operation of the Platform or its Ratings and Reviews system.

27.3. The removal, restriction or moderation of any Rating, Review or User Content shall not entitle the affected User to any compensation, reimbursement or other claim against the Company.

28. Collaboration History.

28.1. The Company may display a User’s Collaboration History and other objective information relating to that User’s activity on the Platform in order to promote transparency and assist Users in evaluating potential collaboration opportunities.

28.2

Such information may include, where applicable:

the number of completed Collaborations;
the number of active Collaborations;
previous Collaboration History;
the length of time the User has maintained an Account;
Ratings and Reviews received;
collaboration completion rates;
cancellation rates;
response times;
Verified Collaborations; and
any other objective activity-related information generated through the Platform.

28.3. Collaboration History is provided solely for informational purposes.

It shall not constitute any certification, endorsement, guarantee or representation regarding a User’s professional competence, reliability, financial standing, business reputation or quality of services.

28.4. The Company may update, correct or modify Collaboration History where reasonably necessary to ensure that the information displayed remains accurate, complete and consistent with the operation of the Platform.

28.5. The Company may maintain internal trust, integrity, risk assessment or moderation tools, indicators or scoring mechanisms for the purposes of operating, securing and improving the Platform.

Any such internal systems are used exclusively by the Company for operational, fraud prevention, moderation and security purposes, are not publicly displayed, do not form part of a User’s public Profile and shall not constitute any public certification, ranking or representation regarding a User’s professional competence, financial standing or overall reliability.

29. User Tiers

29.1. The Company may classify Users into different Tiers for the purposes of improving the operation of the Platform, facilitating collaboration matching and enhancing the overall user experience.

29.2. Tier classification may take into account one or more objective or operational criteria, including, where applicable:

follower count;
content quality and consistency;
Collaboration History;
Ratings and Reviews;
Collaboration completion rates;
areas of expertise or content niches;
Profile completeness;
account activity; and
any other operational criteria reasonably applied by the Company.

29.3. The Company may, at its sole discretion, assign, modify, upgrade or downgrade a User’s Tier where this is reasonably required for the operation, integrity or improvement of the Platform.

29.4. A User’s Tier is provided solely as a functional classification for Platform purposes.

It shall not constitute a certification, endorsement, guarantee or representation regarding the User’s professional competence, reliability, financial standing or likelihood of securing future Collaborations, nor shall it entitle the User to any minimum number of Collaborations, Profile views or financial opportunities.

30. Authenticity of Accounts

30.1. Users shall access and use the Platform exclusively through authentic social media Accounts that they lawfully own or are duly authorised to manage.

30.2. All information published through the Platform shall be accurate, complete, current and representative of the User’s genuine professional activities.

30.3. Each User shall promptly update their Profile whenever any material information becomes inaccurate or materially changes.

30.4. The Company may, at any time, request additional information or supporting documentation in order to verify:

the authenticity of a connected social media Account;
the identity of the User;
the authority of a Business representative; or
the legitimacy of the User’s activities on the Platform.

31. Prohibited Artificial Engagement.

31.1. Users shall not engage in any practice intended to artificially manipulate, inflate or misrepresent the performance, reach or engagement of any connected social media Account.

31.2. Without limitation, the following practices are prohibited:

purchasing followers;
purchasing likes;
purchasing views;
purchasing comments;
purchasing saves;
purchasing shares;
participating in engagement pods or engagement exchange schemes;
using bots, scripts or automated engagement software;
using click farms or engagement farms;
artificially increasing audience metrics through deceptive practices; and
using any other method intended to create false or misleading engagement statistics.

31.3. The above list is illustrative only and shall not limit the Company’s right to determine, acting reasonably and in good faith, that any other activity constitutes artificial manipulation of account performance, audience metrics or engagement

32. Automated System and Bots.

32.1 Users shall not use bots, automated scripts, crawlers, scrapers or any other automated tools or technologies that interfere with, disrupt or attempt to manipulate the operation, security or integrity of the Platform.

32.2

Without limitation, the following activities are prohibited unless expressly authorised in writing by the Company:

automated creation of Accounts;
automated submission of Applications, Invitations or other communications;
automated publication of Ratings, Reviews or User Content;
automated collection, extraction or harvesting of Platform data;
circumvention of technical limitations, security measures or access controls;
scraping, crawling or indexing the Platform; and
any other automated activity intended to overload, interfere with or gain unauthorised access to the Platform.

32.3. The Company may automatically detect, restrict, suspend or block any activity that it reasonably believes originates from unauthorised automated systems or otherwise threatens the proper operation of the Platform.

33. Misleading or Deceptive Practices.

33.1. Users shall act honestly, in good faith and in accordance with fair commercial practices when using the Platform.

33.2. Without limitation, Users shall not:

falsely represent follower numbers or audience metrics;
manipulate analytical or engagement data;
use false, misleading or unauthorised photographs;
use third-party trade marks, logos or other intellectual property without the necessary rights or permissions;
falsely claim previous Collaborations, commercial relationships or professional experience;
falsely claim professional qualifications, certifications, awards or endorsements; or
otherwise misrepresent their identity, experience or professional activities.

33.3. The Company may require a User to provide supporting documentation or other evidence verifying any information displayed on the User’s Profile or otherwise made available through the Platform.

34. Creator Obligations.

34.1. Each Creator shall:

(a) provide accurate and truthful information regarding their professional activities;

(b) comply with the terms of any Collaboration entered into with a Business;

(c) comply with all Applicable Laws governing advertising, commercial communications, consumer protection and influencer marketing;

(d) clearly disclose sponsored, paid or promotional content whenever required by Applicable Law or by the applicable policies of Instagram, TikTok or any other relevant platform; and

(e) refrain from publishing content that infringes the intellectual property rights, privacy rights or any other rights of third parties or otherwise violates Applicable Law.

34.2. Each Creator shall remain solely responsible for all content published through their Instagram, TikTok or other social media Accounts, including content created or published in connection with any Collaboration arranged through the Platform.

34.3. Nothing in these Terms shall be interpreted as transferring editorial control, ownership or responsibility for a Creator’s social media content to the Company.

The Company shall not review, approve or monitor such content except where required by Applicable Law or where reasonably necessary to protect the Platform or its Users.

35. Business Obligations

35.1. Each Business shall:

(a) publish clear, accurate and complete Collaboration Offers;

(b) refrain from misleading Creators regarding compensation, benefits, deliverables or any other material terms of a proposed Collaboration;

(d) comply with all Applicable Laws relating to advertising, commercial communications, consumer protection, competition and unfair commercial practices; and

(e) refrain from requesting, encouraging or requiring a Creator to publish unlawful, misleading, deceptive, offensive or otherwise prohibited content.

35.2. Each Business shall remain solely responsible for the legality, quality, safety and regulatory compliance of all products, services and promotional campaigns advertised or offered through the Platform.

36. Prohibited activities.

Users shall not use the Platform for, or in connection with:

(a) any unlawful or criminal activity;

(b) fraud, deception or dishonest conduct;

(d) infringement of copyright, trade marks, patents or any other intellectual property rights;

(e) unsolicited commercial communications (spam);

(f) harassment, intimidation, threats or abusive behaviour towards other Users;

(g) defamatory, libellous or otherwise unlawful content;

(h) introducing malware, viruses, malicious code or carrying out attacks against the Platform or its infrastructure;

(i) collecting, harvesting or processing another User’s personal data without a lawful basis;

(j) attempting to gain unauthorised access to the Platform, its systems or other User Accounts; or

(k) any other activity that violates these Terms or Applicable Law.

37. Role of the Platform

37.1. The Company operates solely as a technology platform that facilitates introductions and communication between Creators and Businesses.

The Platform provides technical tools enabling Users to discover one another, publish Profiles, create Collaboration Offers and Creator Service Offers, communicate with one another and independently negotiate potential Collaborations.

37.2

The Company is not, and shall not be deemed to be:

an employer;
a principal;
an agent;
a broker;
a representative;
a recruitment agency;
a talent agency;
a partnership;
a joint venture;
a fiduciary; or
a contracting party

to any agreement, transaction or Collaboration entered into between Users.

37.3

Users act independently and remain solely responsible for:

their negotiations;
their statements and representations;
their contractual obligations;
their acts and omissions; and
their compliance with Applicable Law.

37.4. Nothing contained in these Terms shall be interpreted as creating any employment relationship, partnership, joint venture, agency, fiduciary relationship or other legal relationship between the Company and any User.

37.5. The Company does not direct, supervise or control the manner in which Users negotiate, perform or complete Collaborations.

Nothing in these Terms shall be construed as granting the Company authority to act on behalf of any User or to bind any User in relation to any third party.

37.6. The Company does not guarantee that any Creator will obtain Collaborations or that any Business will successfully identify suitable Creators through the Platform.

The Company provides access to the Platform only and does not guarantee any commercial outcome, level of engagement, marketing performance or business success.

38. Disclaimers.

38.1. To the maximum extent permitted by Applicable Law, the Company does not warrant or guarantee that any Collaboration will be successfully concluded, completed or result in any particular commercial, financial or promotional outcome.

38.2

Without limitation, the Company does not warrant or guarantee that:

(a) any Business will select or engage a particular Creator;

(b) any Creator will accept or complete a proposed Collaboration;

(d) any agreed compensation or other consideration will be paid;

(e) any content created through a Collaboration will achieve any particular level of engagement, visibility or commercial success;

(f) any Collaboration will result in increased sales, revenue, website traffic, customer acquisition, followers, engagement or any other business metric;

(g) any User will achieve a particular reputation, ranking or business opportunity through the Platform.

38.3

The Company shall not be liable for any act, omission, statement, representation or misconduct of any User, including any breach of contract, unlawful conduct or infringement of third-party rights.

38.4. The Company does not verify the identity, qualifications, financial standing, professional competence, legal compliance or suitability of any User beyond the verification procedures expressly described in these Terms or the Privacy Policy.

38.5. Users acknowledge that they enter into Collaborations entirely at their own discretion and risk.

Each User remains solely responsible for evaluating the suitability, credibility and reliability of any other User prior to entering into a Collaboration.

39. Platform Availability.

39.1 The Company shall use commercially reasonable efforts to maintain the availability, security and proper operation of the Platform.

39.2

The Platform is provided on an “as available” and “as is” basis.

The Company does not warrant that the Platform will operate uninterrupted, error-free, secure or continuously available.

39.3

The availability of the Platform may be affected by circumstances including, without limitation:

scheduled maintenance;
software updates or upgrades;
cyber-attacks or security incidents;
failures of telecommunications networks;
failures of third-party infrastructure or service providers;
changes affecting Instagram, TikTok or other integrated third-party services;
power failures;
internet outages; or
events of force majeure.

39.4. Temporary interruptions, degraded performance, delays or unavailability of the Platform shall not entitle any User to compensation, damages, refunds or any other remedy, except where otherwise required by Applicable Law.

39.5. The Company reserves the right to suspend, restrict or discontinue any part of the Platform where reasonably necessary for maintenance, security, legal compliance or operational reasons. Where reasonably practicable, advance notice of scheduled maintenance or material service interruptions may be provided through the Platform

40. Third-Party Services.

40.1. The Platform relies on certain third-party products, services and infrastructure providers for the delivery of specific features and functionalities.

40.2

The Company shall not be responsible or liable for any interruption, limitation, malfunction, unavailability or failure of services provided by third parties, including, without limitation:

Instagram;
TikTok;
Stripe;
Auth0;
cloud hosting providers;
cloud storage providers; or
any other third-party service provider integrated with the Platform from time to time.

40.3. Changes to the policies, technical specifications, APIs, permissions, pricing or availability of any third-party service may affect the operation or functionality of the Platform.

The Company shall not be liable for any consequences arising from such changes

41. Account Suspension And Reistrictions

41.1. The Company may temporarily suspend, restrict or otherwise limit access to an Account where it reasonably believes that:

(a) these Terms have been breached;

(b) false or misleading information has been provided;

(d) the security, integrity or operation of the Platform may be at risk; or

(e) a complaint or report appears, on its face, to be credible and requires investigation.

41.2. During any period of suspension, the Company may restrict the User’s access to some or all Platform features.

41.3. Any suspension shall remain in effect only for so long as is reasonably necessary to complete the relevant investigation or until the circumstances giving rise to the suspension have been resolved.

42. Account Termination.

42.1. The Company may permanently terminate an Account where it determines that the User has committed a serious or repeated breach of these Terms.

42.2. Without limitation, grounds for permanent termination may include:

use of false or fraudulent identity information;
fraud or deceptive conduct;
use of bots or unauthorised automated systems;
manipulation of the Ratings and Reviews system;
purchase or sale of followers or artificial engagement;
infringement of intellectual property rights;
repeated publication of unlawful content; or
use of the Platform for unlawful purposes.

42.3. Termination of an Account shall not affect:

(a) any rights or remedies accrued prior to termination;

(b) any contractual obligations already incurred between Users;

(d) any provision of these Terms which, by its nature, is intended to survive termination.

Limitation of Liability.

43.1. To the maximum extent permitted by Applicable Law, the Company’s total aggregate liability arising out of or in connection with the Platform or these Terms shall be limited to direct losses proven to have been caused by the Company’s wilful misconduct or gross negligence.

43.2. To the maximum extent permitted by Applicable Law, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, including, without limitation:

loss of profits;
loss of revenue;
loss of business opportunities;
loss of customers or goodwill;
loss of reputation;
loss of anticipated savings;
loss or corruption of data;
business interruption; or
any other indirect commercial loss,

whether arising in contract, tort (including negligence) or otherwise.

43.3. Nothing contained in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited under Applicable Law

44. Data Protection

44.1. The Company processes personal data in accordance with:

Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);
any applicable Greek and European data protection legislation; and
the Platform’s Privacy Policy.

44.2. The Privacy Policy forms an integral part of these Terms and shall apply to every User of the Platform.

44.3. By creating an Account or otherwise using the Platform, the User confirms that they have read and understood the Privacy Policy and have been informed of the manner in which their personal data is collected, processed, stored and protected.

44.4. The Company implements appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

45. Account Deletion and User Rights.

45.1. Subject to Applicable Law, a User may request:

deactivation of their Account;
deletion of their personal data;
disconnection of their Instagram or TikTok Account;
revocation of previously granted permissions; or
the exercise of any applicable data protection rights.

45.2. Requests concerning:
Account deletion;
personal data deletion;
access to personal data;
rectification of inaccurate data;
restriction of processing;
data portability;
withdrawal of permissions connected to Instagram or TikTok; or
any other GDPR-related request,

may be submitted by email to:

privacy@thehypenetwork.io

or any other contact address designated by the Company from time to time.

45.3. The Company shall respond to such requests within the time limits required by the GDPR and Applicable Law.

45.4. Deletion of an Account shall not necessarily result in the immediate deletion of all associated information.

The Company may retain certain information where necessary:

to comply with legal obligations;
to establish, exercise or defend legal claims;
for fraud prevention or security purposes;
to maintain audit logs, security records and system integrity;
to comply with lawful requests from competent authorities; or
for any other lawful purpose described in the Privacy Policy

46. Modifications.

46.1. The Company may, at any time, modify, update, enhance, suspend or discontinue any feature, functionality or part of the Platform, either temporarily or permanently.

46.2. The Company may introduce new services, features or functionalities, remove existing features or modify the operation of the Platform where reasonably necessary for:

technical improvements;
security;
legal or regulatory compliance;
operational efficiency;
business development; or
changes affecting integrated third-party services.

46.3. The Company shall not be liable for any consequences arising from the modification, suspension or discontinuation of Platform features where such actions are carried out in accordance with Applicable Law and these Terms.

46.4. Where reasonably practicable, material changes affecting the functionality of the Platform may be communicated to Users through the Platform or by other appropriate means.

47. Force Majeure.

47.1. The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control.

47.2. Force majeure events include, without limitation:

natural disasters;
fires;
floods;
earthquakes;
epidemics or pandemics;
war or armed conflict;
terrorist acts;
widespread cyber-attacks;
internet outages;
power failures;
telecommunications failures;
failures of cloud infrastructure or third-party hosting services;
governmental actions, restrictions or regulatory measures;
industrial action or labour disputes affecting third-party providers; and
any widespread failure of third-party services upon which the Platform materially depends.

48. Assignment.

48.1. The Company may assign, transfer or otherwise dispose of any or all of its rights and obligations under these Terms to:

an affiliated company;
a successor entity;
an acquirer of all or substantially all of its business or assets; or
any entity involved in a merger, acquisition, corporate restructuring or similar transaction,

without requiring the User’s prior consent.

48.2. Users may not assign, transfer, delegate or otherwise dispose of any rights or obligations arising under these Terms without the Company’s prior written consent.

49. Governing Law And Jurisdiction.

49.1. These Terms shall be governed by and construed in accordance with the laws of Greece and the applicable law of the European Union.

49.2. Subject to any mandatory provisions of Applicable Law, the courts having jurisdiction over the registered office of the Company shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the use of the Platform.

49.3. Before commencing legal proceedings, the parties shall make reasonable efforts to resolve any dispute amicably by contacting the Company through the communication channels designated on the Platform.

50. Contact Information.

For any matter relating to these Terms, the operation of the Platform, the exercise of Users’ rights or any other enquiry concerning the Platform, Users may contact the Company using the contact details published on the Platform or through the following contact details::

General Enquiries: contact@thehypenetwork.io
Privacy And Data Protection : privacy@thehypenetwork.io
Legal: legal@thehypenetwork.io

The Company shall use commercially reasonable efforts to respond to Users’ enquiries and requests within a reasonable period of time and, where applicable, within the time limits prescribed by Applicable Law.